Mitel Call Accounting

Solution Components
The Mitel Call Accounting solution combines robust communication platforms with a feature-rich, web-based application for streamlining communication cost management.

Customer Needs
Telecommunication costs consume a significant chunk of your budget.

You need to:

• Monitor usage and establish call patterns for your departments and work groups
• Track and report telephone system expenses so you know how much calls are costing you
• Perform cost recovery and carrier bill reconciliation
• Know if costs are excessive because employees are sharing toll free lines, calling restricted numbers or making personal long distance calls

Mitel Solution
The Mitel Call Accounting solution provides historical reporting, data mining and flexible data collection options on your telecommunications usage. You can set up customized rate tables or import rates from a CCMI subscription. With our advanced data-mining wizard, you can search through SMDR data and find specific information in no time!

Call Accounting provides everything you need to track and report on your telecommunication costs:

• Rolled-up multisite reports
• Trunk traffic analysis
• Inbound / outbound trace reports
• Cost allocation reports
• Toll fraud reports
• Advanced data mining
• Integration with Mitel OPS Manager
• Integration with Mitel Contact Center Solutions
• Customizable rate tables
• Import CCMI rate tables

From top-level site reports to detailed extension trace reports listing every inbound and outbound call made – Call Accounting does it all!

Optional Modules for Call Accounting
Mitel Subscriber Services
With the optional Subscriber Services module you can provide switch tenanting services and track the usage of the telecommunication services you provide. Subscriber reports allow you to bill back departments, employees and customers using markup or discount pricing. Create detailed invoices you can present to subscribers.

Mitel Traffic Analysis
Traffic Analysis is an optional application that provides an overall view of trunk traffic. If your trunks are configured effectively, you not only save money, but you also provide a high level of service to your customers. With effectively configured trunks, customers do not have to wait long on hold.

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Resources

- Brochures

• Call Accounting Brochure